Sending files to your agent in chat

Up to 100 MB per file on the web, 4 MB in the Mac and iPhone apps.

You can send files up to 100 MB each from the web app, or up to 4 MB each from the Mac and iPhone apps. Photos are shrunk automatically. On iPhone, other files over 4 MB show "Over 4 MB". For bigger files in the Mac app, use the workspace Files tab or the web app.

Some file types can't be attached directly, including .html files. Zip them first, then attach the zip.

On iPhone, the Files tab in a workspace is view-only for now. Upload files from a computer.