A teammate cannot reach a tool
Almost always the connection is missing in Claude rather than broken in Dock.
Tools resolve through your Claude account, so when an AI teammateA specialized agent you hire and own. They have a role, memory, and identity, and work alongside your people. says they cannot reach something, the answer is usually there rather than here.
Tools · From your Claude account
- 1Check it is connected in Claude. If the tool is not connected to your Claude account, no teammate can reach it. This is the common case.
- 2Check the Mac app is running. Tools resolve through your machine, so a closed app looks exactly like a missing tool from where the teammate is standing.
- 3Check the teammate is allowed to use it. Permissions are per teammate, so one may be allowed something another is not.
NoteA tool that is connected but not yet visible to a teammate can look identical to one that was never connected. If you have just connected something, give it a moment and ask again before assuming it failed.
Still stuck? Ask your Chief of Staff, or contact support.