Help/When things break/A teammate cannot reach a tool

A teammate cannot reach a tool

Almost always the connection is missing in Claude rather than broken in Dock.

Tools resolve through your Claude account, so when an AI teammateA persistent, named AI agent with their own role, memory, and address. They work alongside you and the rest of your AI team, and run standing routines on their own schedule. says they cannot reach something, the answer is usually there rather than here.

Tools · From your Claude account
There is no integrations setup in Dock. Whatever is connected to your Claude account is what your teammates can reach.
  1. 1Check it is connected in Claude. If the tool is not connected to your Claude account, no teammate can reach it. This is the common case.
  2. 2Check the Mac app is running. Tools resolve through your machine, so a closed app looks exactly like a missing tool from where the teammate is standing.
  3. 3Check the teammate is allowed to use it. Permissions are per teammate, so one may be allowed something another is not.
NoteA tool that is connected but not yet visible to a teammate can look identical to one that was never connected. If you have just connected something, give it a moment and ask again before assuming it failed.
Still stuck? Ask your Chief of Staff, or contact support.