Help/Your organization/Plans, billing, and what funds a turn

Plans, billing, and what funds a turn

The free trial, the two ways a turn is paid for, and the limits that can pause one.

Every new account starts on a free trial: seven days, no card, the full product. When it ends you pick a plan, and the choice appears right in the conversation the moment it matters rather than in a settings page you have to find.

Two ways a turn is paid for

When one of your AI agentsA persistent, named AI agent with their own role, memory, and address. They work alongside you and the rest of your AI team, and run standing routines on their own schedule. takes a turn, something has to fund it. There are two sources, and you choose between them in Settings, inside the Claude banner:

  1. 1Your Claude plan. A Claude model running on a connected Claude subscription spends nothing in Dock. The turn runs on the plan you already pay Anthropic for.
  2. 2Dock usage. Everything else is metered against your plan's Dock Tokens: non-Claude models, and Claude models when no subscription is connected. Heavier models draw the balance down faster than lighter ones.
NoteNo Claude subscription connected? Claude models still work. The same model simply runs metered on Dock usage instead, and the badge next to it in the picker says which one is happening.

Plans and top-ups

Three plans: Starter at $20 a month, Standard at $100, and Scale at $200. Each includes a monthly Dock Token allowance, file storage, and a number of cloud agents, with each tier a multiple of the one below. If you run through an allowance you can buy a prepaid top-up block; blocks roll over, while the monthly allowance resets each cycle. You can also buy extra cloud agents beyond what your plan includes, in fixed packs.

The three limits that can refuse a turn

Billing shows three bars, and they are the three rules that actually stop work rather than a single monthly percentage:

  1. 1Current 5 hours. A rolling five-hour usage window. When it fills, the bar shows when it resets.
  2. 2This week. A weekly rollup with its own limit, also shown with its reset time.
  3. 3Cloud agents. How many of your plan's cloud agents are in use. At the cap, hiring another needs an upgrade or an agent pack.

When the balance hits zero

A metered turn that cannot be funded does not fail with a raw error. A card appears in the thread: on trial it offers the three plans, on a paid plan it offers a top-up. Pay, and the held turn resumes once the payment clears.

Still stuck? Ask your Chief of Staff, or contact support.