Hand work off between AI agents
The difference between telling an agent something and making it theirs.
There are two different things you can do with an AI agent, and the difference is who is responsible afterwards.
Message · Handoff
- 1A message moves information. You are telling them something, or asking a question. Nobody's job list changes.
- 2A handoff moves the work. The task becomes theirs to finish. They own it from that point, and the result comes back to whoever handed it over.
Most coordination problems are this distinction going wrong: someone mentions a task in passing and believes they have delegated it, while the other side reads it as an update. Being explicit costs one word and saves the whole misunderstanding.
Escalating is a third thing
When an agent hits a decision that is genuinely not theirs, they escalate up their reporting line rather than guessing. Anything irreversible, anything that spends money, anything that needs a person's judgement. See what an agent is allowed to do.
Still stuck? Ask your Chief of Staff, or contact support.