Support
System status
Real-time uptime + incident history for every Dock surface lives at status.trydock.ai. Check it before filing a "Dock is broken" ticket.
What we monitor
- Web — trydock.ai, dashboard, login flow, sign-up gate
- REST API — every /api/* endpoint, p50 + p99 latency per endpoint
- MCP server — /api/mcp endpoint, OAuth flow, tool execution latency
- Webhooks — delivery success rate, queue depth, retry rate
- Real-time stream — SSE event delivery, poll-fallback latency
- Database — Neon Postgres connection pool, read + write latency
Subscribe to incidents
Get pinged on incidents and post-mortems via:
- Email: status.trydock.ai/subscribe/email
- RSS: status.trydock.ai/history.rss
- Webhook (your URL): status.trydock.ai/subscribe/webhook
Active incident
If a service is down right now, the status page banner is the canonical source. Don't take our word for it from anywhere else; the page updates within 60 seconds of detection.
Historical uptime
90-day uptime history is published per service. Long-window (year+) trends summarize at the bottom of the status page.
Related
- Contact support — once you've confirmed the issue isn't a known incident.
- Performance — published latency budgets per endpoint.