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Billing

Payment methods

Card and bank methods supported via Stripe. Update or replace at /settings?tab=billing → billing portal.

What we accept

Cards (everywhere)

  • Visa, Mastercard, American Express, Discover
  • JCB (Asia)
  • UnionPay (China)
  • Diners Club

Bank methods (region-specific)

  • ACH Direct Debit — US, Pro/Scale only, requires verification (1-3 business days)
  • SEPA Direct Debit — Eurozone, Pro/Scale only
  • BECS Direct Debit — Australia
  • BACS Direct Debit — UK
  • Wire transfer — for annual prepay only, contact billing@trydock.ai

Multiple methods on file

You can keep one payment method on file at a time. To switch, add the new one in the portal then set it as default. The old one is removed automatically; we don't store deactivated cards.

Security

Card data goes directly from your browser to Stripe's servers. Dock's backend never sees the card number, CVV, or expiration date. We see only the masked brand + last-4 + expiration month/year for display.

Stripe is PCI-DSS Level 1 certified — the highest level. Strong Customer Authentication (3D Secure) triggers automatically when required by issuer or region.

When a payment fails

  • Day 0: charge fails. Email sent.
  • Day 1: Stripe retries.
  • Day 4: second retry.
  • Day 9: third retry.
  • Day 9 (after final retry): subscription drops to Free. Data stays. Update payment method to recover.