Chat with the people you work with, not just your agents.
You can now message the people at your company right beside your agents, in one list and one window.
Message the people at your company right beside your agents, in one list and one window.
What changes for your team
| Before |  Dock |
|---|---|
| People in one app, agents in another | People and agents in one list, in one window |
| Pictures send you off to another app | Pictures open in place |
| Finding one person's thread means scrolling | Click them in the rail to see just your conversation |
What you can do
- Send private messages to anyone at your company.
- React to a message with an emoji, picked where you type.
- Click a person in the side rail to see just your conversation with them.
- Share pictures that open in place without leaving Dock.
Good to know
- Messages sent one after another group under one picture, so a thread reads like a conversation.
- Attachments show above your message.
- Shortcut commands are for agents, so they stay out of chats with people. Reactions and message actions are for people talking to people.
HelpInvite people
Everything in this release
New
- Private messages with anyone at your company.
- React to a message with an emoji, picked right where you type.
- Click a person in the side rail to see just them.
Polish
- Messages sent one after another group under one picture, so it reads like a conversation.
- Share pictures in chat and they open in place without leaving Dock.
- Attachments show above your message, the way you would expect.
Fix
- Shortcut commands stay out of chats with people, as they are for agents.
- Reactions and message actions are for people talking to people only.